Elevating service professionals to thrive, serve, and inspire.
At Level 6 Service, our mission is to uplift service professionals through Energy Leadership so they thrive personally, serve exceptionally, and positively impact the world.
What does “Level 6 Service” Mean?
According to Bruce D. Schneider’s Energy Leadership framework, we all experience seven levels of energy throughout our day.
At lower levels, we may feel nervous, overwhelmed, frustrated, and reactive, making it harder to find solutions, achieve results, and enjoy work and life.
At higher levels, we access creativity, confidence, and connection, and we show up as our best selves.
Level 6 is one of the highest energy levels, and is characterized by wisdom, joy, fearlessness, and a win-win mindset.
Imagine A Whole Support Team Operating On That Level
At high energy levels, leaders make clear and confident decisions, communicate effectively, and inspire with presence.
Service teams share new ideas, and are more willing and able to come up with out-of-the-box solutions. They’re collaborative, empathetic, and resilient. Work is suddenly more enjoyable.
This is what Level 6 Service helps you create.
What We Do
Level 6 Service works directly with Customer Experience Leaders, BPO Leaders, and Frontline Service Team Members to raise energy levels and unlock performance.
Energy Leadership Index Assessment & Debrief: Discover your unique energetic profile and learn how to shift into more productive, empowering energy states.
Leadership Coaching: One-on-One coaching for service leaders to increase resilience, overcome challenges, and make a greater impact.
Team Coaching: Interactive workshops that develop awareness for group energy levels, and business-specific strategies for elevating them.
Why It Matters
When customer experience leaders and teams operate at a higher level, your brand can:
Deliver stand-out customer experiences
Solve problems faster and more effectively
Increase the likelihood of achieving metrics and goals
Build a healthier, happier workplace
Positively influence the people around you
It’s Not Just About Service
Energy Leadership can benefit the workplace, but it’s really about benefiting you!
At higher energy states, you'll notice more confidence, less stress, improved relationships, increased motivation, and better fulfillment. One study shows those with higher energy levels are more likely to have greater financial success.
When you’re radiating positive vibes, others will benefit from them too! Think of it as just another way you can help make the world a better place!
About Kristen
Hi, I’m Kristen!
I’m an ICF-accredited, Associate Certified Coach through the Institute of Professional Excellence in Coaching. I’m also a Customer Experience Consultant (The CX Coach) with over 10 years leading support teams.
Work with me
Level 6 Service works with CX Leaders, BPO Leaders, and Customer Service Members individually or as a team! Contact Kristen to learn more.
Email
kristen@tcxcoach.com